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===[[General_Team_Wikis_Info|Information for members of all Freecycle teams]]=== | ===[[General_Team_Wikis_Info|Information for members of all Freecycle teams]]=== | ||
=== Introduction === | === Introduction === | ||
| − | The | + | The Support Team is a collection of teams that deal with issues related to member assistance, community outreach and moderator technical assistance. Caroline heads the Information Team and reports to the Hub. |
| + | |||
=== [[General_Team_Wikis:Issue_reporting_process|Tech issue reporting process (flowchart)]]=== | === [[General_Team_Wikis:Issue_reporting_process|Tech issue reporting process (flowchart)]]=== | ||
| Line 10: | Line 11: | ||
If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions. | If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions. | ||
| − | + | Patsy heads up the Spam Control Team and report to the Information Coordinator. | |
[[Spamcontrol:Main_Page|Click here for the Spam Control manual.]] Only Spam Control team members are authorized to access the Spam Control manual. | [[Spamcontrol:Main_Page|Click here for the Spam Control manual.]] Only Spam Control team members are authorized to access the Spam Control manual. | ||
| − | ===[[InfoTeamManual:Member_Support_Team| | + | ===[[InfoTeamManual:Member_Support_Team|Support Team]]=== |
The Support Team is a dedicated team of volunteers who respond to general inquiries and assist members with all aspects of their Freecycle.org accounts and using the Freecycle website, including:<br /> | The Support Team is a dedicated team of volunteers who respond to general inquiries and assist members with all aspects of their Freecycle.org accounts and using the Freecycle website, including:<br /> | ||
| Line 24: | Line 25: | ||
*Unsubscribing from emails or deleting their Freecycle account<br /> | *Unsubscribing from emails or deleting their Freecycle account<br /> | ||
| − | Freecycle members and members of the general public initially contact help | + | Freecycle members and members of the general public initially contact our help email address. Messages go to the Help Scout system, which sends an autoresponse email letting them know we will respond shortly. We respond to each message individually, using basic templates, customized as needed to the specific question asked. |
===[[InfoTeamManual:Social_media_team|Social media team]] === | ===[[InfoTeamManual:Social_media_team|Social media team]] === | ||
| − | This is the team headed up by | + | This is the team headed up by Brett who oversees the Facebook, Twitter, Instagram, Pinterest and Google+ accounts that we have. Brett heads up our busy Facebook group and responds to messages on there. Messages can be left on our Google+ accounts and Twitter as well. Socialmedia@Freecycle.org |
| − | ===[[InfoTeamManual: | + | |
| − | + | ===[[InfoTeamManual:Member_Support_Team|FAQ team]] === | |
| − | === | + | The [[InfoTeamManual:Member_Support_Team|Member Support team]] now handles FAQ questions. |
| − | + | ===Help team=== | |
| + | [https://freecycle.helpscoutdocs.com/article/149-contact-info Here is how to contact the help team]. | ||
===Graphics team=== | ===Graphics team=== | ||
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===[[InfoTeamManual:Newswire_team|Newswire team]]=== | ===[[InfoTeamManual:Newswire_team|Newswire team]]=== | ||
NewsWire - Fiona looks out for and publishes recycling and Freecycle news items for all to share. Newswire@Freecycle.org | NewsWire - Fiona looks out for and publishes recycling and Freecycle news items for all to share. Newswire@Freecycle.org | ||
| − | ===[[ | + | ===[[MentorMan:SiteModHelp|SiteModHelp]] === |
| − | SiteModHelp assists moderators with technical problems using the site. SiteModHelp@freecycle.org | + | As part of the [[MentorMan:Member Support Team|Support Team]], SiteModHelp assists moderators with technical problems using the site. SiteModHelp@freecycle.org |
===Volunteers=== | ===Volunteers=== | ||
Penny looks after the volunteers mailbox, which is linked to our volunteers' wiki page: https://wiki.freecycle.org/Volunteering. All volunteer offers go to volunteers@freecycle.org | Penny looks after the volunteers mailbox, which is linked to our volunteers' wiki page: https://wiki.freecycle.org/Volunteering. All volunteer offers go to volunteers@freecycle.org | ||
Latest revision as of 21:39, 4 June 2019
Contents
Information for members of all Freecycle teams
Introduction
The Support Team is a collection of teams that deal with issues related to member assistance, community outreach and moderator technical assistance. Caroline heads the Information Team and reports to the Hub.
Tech issue reporting process (flowchart)
Spam Control Team
The objective of the Spam Control team is keeping the members of the Freecycle Network free from being scammed for money and generally keeping the site safe for the members.
If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions.
Patsy heads up the Spam Control Team and report to the Information Coordinator.
Click here for the Spam Control manual. Only Spam Control team members are authorized to access the Spam Control manual.
Support Team
The Support Team is a dedicated team of volunteers who respond to general inquiries and assist members with all aspects of their Freecycle.org accounts and using the Freecycle website, including:
- Signing up
- Logging in
- Joining or leaving a group
- Posting and responding
- Unsubscribing from emails or deleting their Freecycle account
Freecycle members and members of the general public initially contact our help email address. Messages go to the Help Scout system, which sends an autoresponse email letting them know we will respond shortly. We respond to each message individually, using basic templates, customized as needed to the specific question asked.
Social media team
This is the team headed up by Brett who oversees the Facebook, Twitter, Instagram, Pinterest and Google+ accounts that we have. Brett heads up our busy Facebook group and responds to messages on there. Messages can be left on our Google+ accounts and Twitter as well. Socialmedia@Freecycle.org
FAQ team
The Member Support team now handles FAQ questions.
Help team
Here is how to contact the help team.
Graphics team
Graphics - for everyone who is looking for a specific graphic for their group. This team is Overseen by Deron but they can be contacted directly at Graphics@Freecycle.org
Newswire team
NewsWire - Fiona looks out for and publishes recycling and Freecycle news items for all to share. Newswire@Freecycle.org
SiteModHelp
As part of the Support Team, SiteModHelp assists moderators with technical problems using the site. SiteModHelp@freecycle.org
Volunteers
Penny looks after the volunteers mailbox, which is linked to our volunteers' wiki page: https://wiki.freecycle.org/Volunteering. All volunteer offers go to volunteers@freecycle.org
