Difference between revisions of "InfoTeamManual:Main Page"

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===[[General_Team_Wikis_Info|Information for members of all Freecycle teams]]===
 
===[[General_Team_Wikis_Info|Information for members of all Freecycle teams]]===
 
=== Introduction ===
 
=== Introduction ===
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The Information Team is a collection of teams that deal with issues related to member assistance, community outreach and moderator technical assistance. Penny heads the Information Team and reports to the Hub.
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The Support Team is a collection of teams that deal with issues related to member assistance, community outreach and moderator technical assistance. Caroline heads the Information Team and reports to the Hub.
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=== [[General_Team_Wikis:Issue_reporting_process|Tech issue reporting process (flowchart)]]===
 
=== [[General_Team_Wikis:Issue_reporting_process|Tech issue reporting process (flowchart)]]===
  
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If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions.
 
If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions.
  
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Chris and Shaz head up the Spam Control Team and report to the Information Coordinator.
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Patsy heads up the Spam Control Team and report to the Information Coordinator.
  
 
[[Spamcontrol:Main_Page|Click here for the Spam Control manual.]] Only Spam Control team members are authorized to access the Spam Control manual.
 
[[Spamcontrol:Main_Page|Click here for the Spam Control manual.]] Only Spam Control team members are authorized to access the Spam Control manual.
  
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===[[InfoTeamManual:Member_Support_Team|Member Support Team]]===
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===[[InfoTeamManual:Member_Support_Team|Support Team]]===
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The Support Team is a dedicated team of volunteers who respond to general inquiries and assist members with all aspects of their Freecycle.org accounts and using the Freecycle website, including:<br />
  
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The Member Support Team is a dedicated team of five to six volunteers who assist members with all aspects of their MyFreecycle accounts, including:
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*Signing up
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*signing up
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*Logging in
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*logging in  
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*Joining or leaving a group
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*joining a group
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*Posting and responding
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*posting
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*Unsubscribing from emails or deleting their Freecycle account<br />
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*leaving a group
 
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*deleting their MyFreecycle account <br>
 
  
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Members initially contact MyFreecycleAdmin@freecycle.org, which sends an autoresponse email with basic information. Members who require additional assistance are directed to MyFreecyclesupport@freecycle.org, which is a staffed email address. The majority of individual responses are from basic templates, but some require specially directed responses.
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Freecycle members and members of the general public initially contact our help email address. Messages go to the Help Scout system, which sends an autoresponse email letting them know we will respond shortly. We respond to each message individually, using basic templates, customized as needed to the specific question asked.
  
 
===[[InfoTeamManual:Social_media_team|Social media team]] ===
 
===[[InfoTeamManual:Social_media_team|Social media team]] ===
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This is the team headed up by James who oversees the Facebook, Twitter and Google+ accounts that we have.  Dan heads up our busy Facebook group and responds to messages on there. Messages can be left on our Google+ accounts and Twitter as well. Socialmedia@Freecycle.org
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This is the team headed up by Brett who oversees the Facebook, Twitter, Instagram, Pinterest and Google+ accounts that we have.  Brett heads up our busy Facebook group and responds to messages on there. Messages can be left on our Google+ accounts and Twitter as well. Socialmedia@Freecycle.org
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===[[How_to_Help|Wiki team]]===
 
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Alison adds new material to the Freecycle wiki and edits existing pages on request. wikilead@freecycle.org  There is a moderator manual and a member Wiki; both are available to all members to look at. In addition, there are special team wikis which are restricted to members of that team.
 
  
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===[[InfoTeamManual:FAQ_team|FAQ team]] ===
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===[[InfoTeamManual:Member_Support_Team|FAQ team]] ===
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Dave looks after general member queries which come in from members. FAQ@Freecycle.org
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The [[InfoTeamManual:Member_Support_Team|Member Support team]] now handles FAQ questions.  
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===[[InfoTeamManual:Help_team|Help team]]===
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===Help team===
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Help@Freecycle.org looks after all the general queries that come in and sends them where they need to go whether its a GOA, Member Support query, something for someone specific or a general query.
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[https://freecycle.helpscoutdocs.com/article/149-contact-info Here is how to contact the help team].
  
 
===Graphics team===
 
===Graphics team===
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===[[InfoTeamManual:Newswire_team|Newswire team]]===
 
===[[InfoTeamManual:Newswire_team|Newswire team]]===
 
NewsWire - Fiona looks out for and publishes recycling and Freecycle news items for all to share. Newswire@Freecycle.org
 
NewsWire - Fiona looks out for and publishes recycling and Freecycle news items for all to share. Newswire@Freecycle.org
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===[[InfoTeamManual:SiteModHelp|SiteModHelp]] ===
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===[[MentorMan:SiteModHelp|SiteModHelp]] ===
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SiteModHelp helps moderators with technical problems using the site. SiteModHelp@freecycle.org
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As part of the [[MentorMan:Member Support Team|Support Team]], SiteModHelp assists moderators with technical problems using the site. SiteModHelp@freecycle.org
  
 
===Volunteers===
 
===Volunteers===
 
Penny looks after the volunteers mailbox, which is linked to our volunteers' wiki page: https://wiki.freecycle.org/Volunteering. All volunteer offers go to volunteers@freecycle.org
 
Penny looks after the volunteers mailbox, which is linked to our volunteers' wiki page: https://wiki.freecycle.org/Volunteering. All volunteer offers go to volunteers@freecycle.org

Latest revision as of 21:39, 4 June 2019

Information for members of all Freecycle teams

Introduction

The Support Team is a collection of teams that deal with issues related to member assistance, community outreach and moderator technical assistance. Caroline heads the Information Team and reports to the Hub.

Tech issue reporting process (flowchart)

Spam Control Team

The objective of the Spam Control team is keeping the members of the Freecycle Network free from being scammed for money and generally keeping the site safe for the members.

If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions.

Patsy heads up the Spam Control Team and report to the Information Coordinator.

Click here for the Spam Control manual. Only Spam Control team members are authorized to access the Spam Control manual.

Support Team

The Support Team is a dedicated team of volunteers who respond to general inquiries and assist members with all aspects of their Freecycle.org accounts and using the Freecycle website, including:

  • Signing up
  • Logging in
  • Joining or leaving a group
  • Posting and responding
  • Unsubscribing from emails or deleting their Freecycle account

Freecycle members and members of the general public initially contact our help email address. Messages go to the Help Scout system, which sends an autoresponse email letting them know we will respond shortly. We respond to each message individually, using basic templates, customized as needed to the specific question asked.

Social media team

This is the team headed up by Brett who oversees the Facebook, Twitter, Instagram, Pinterest and Google+ accounts that we have. Brett heads up our busy Facebook group and responds to messages on there. Messages can be left on our Google+ accounts and Twitter as well. Socialmedia@Freecycle.org

FAQ team

The Member Support team now handles FAQ questions.

Help team

Here is how to contact the help team.

Graphics team

Graphics - for everyone who is looking for a specific graphic for their group. This team is Overseen by Deron but they can be contacted directly at Graphics@Freecycle.org

Newswire team

NewsWire - Fiona looks out for and publishes recycling and Freecycle news items for all to share. Newswire@Freecycle.org

SiteModHelp

As part of the Support Team, SiteModHelp assists moderators with technical problems using the site. SiteModHelp@freecycle.org

Volunteers

Penny looks after the volunteers mailbox, which is linked to our volunteers' wiki page: https://wiki.freecycle.org/Volunteering. All volunteer offers go to volunteers@freecycle.org

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