Revision as of 19:08, 15 March 2013

The Moderator Manual provides the required guidelines as well as additional support information for all Freecycle group moderators.

Getting Immediate Help

• GOA contacts-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance.
• Modsquad listings-Join a local or national Modsquad to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
• General contacts-Email listing of all necessary Freecycle contacts
• Volunteers-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.

Moderator Resources

• Moderator Resources
• Moderating Freecycle
• Moderating a Cafe Group
• Acronyms/Glossary
• Instructional Video
• Organizational Chart
• Pet Moderator Handbook
• What is a "Spammer"?
• About the Staff
• Stepping Down
• Data retention
• Freecycle and Facebook

Required Guidelines & Policies

• Required Group Guidelines
• Cafe Guidelines
• Copyright and Trademark Policy
• Do's & Don'ts
• Moderator Oath
• Guidelines for Moving on Site
• Promotional Items
• Freecycle's Terms of Service
• Privacy Policy
• REQUIRED FILES - Disclaimer
• REQUIRED FILES - Farewell
• REQUIRED FILES - Required Group Guidelines

Files

In addition to the three required files noted below, we've included a number of optional files for your potential use.

• REQUIRED FILES - Disclaimer
• REQUIRED FILES - Farewell
• REQUIRED FILES - Etiquette
• FILES - Bouncing Members
• FILES - Crossposting
• FILES - Curbsidebox
• FILES - Delivery
• FILES - Denied
• FILES - Flyers 01
• FILES - Flyers 02
• FILES - Ideasoffer
• FILES - Organizing
• FILES - Pending
• FILES - Pets
• FILES - Placing
• FILES - Welcome
• FILES - Description of items
• FILES - Sob stories
• FILES - Too hot? Be nice!

Sample ADMINS/Notices

• Accuracy in description of items offered
  
• Animals and landfills
  
• Christmas Shopping!
  
• Coupons, Tickets, etc
  
• Craft and Hobby
  
• Group Challenges
  
• Crossposting
  
• Distribution of Software, CDs, DVDs, et al
  
• Holiday Requests
  
• How Messages Are Moderated
  
• Ideas to generate OFFER postings
  
• New Group Announcements
  
• No shows
  
• Not getting what you Wanted?
  
• Phone Numbers and Addresses
  
• Purple Octopus
  
• Promote Your Group Challenge!
  
• Reduce, Reuse and Recycle
  
• Reseller Guidelines
  
• Seasonal Notices
  
• To Post or Not to Post... That is the Question
  
• Traveling Treasure Box
  
• Unsubscribe or Farewell
  
• Using Received vs. Taken in Subject Lines
  
• When Members Solicit Sales in Response to a WANTED Post
  

Sample Responses

• Bouncing Members
  
• Breeder Pets Not Allowed
  
• Curbside Posts/Garage Sales
  
• Inappropriate User ID
  
• Landfill Test
  
• Location Missing From Subject Line
  
• Location Missing From Subject Line (A friendly reminder)
  
• Message Formats
  
• Pets As Holiday And/Or Seasonal Gifts
  
• Sales/Services
  
• Too Many Wanted Posts
  
• Why can't we trade, swap, or borrow?
  
• Wildcat posts