Moderator Manual:Files farewell

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FILES - Farewell Letter

FILES - Farewell Letter for New Members

Sometimes it's a good idea to poll your members on their reason(s) for leaving. It could be for something as simple as relocation, but perhaps there are underlying issues that need to be addressed.

Here are a few examples you can use for your files regarding Farewell Letters for your Freecycle members. Simply copy and paste... and feel free to edit as necessary!

***Replace all XXX references with your local group name***

Example #1 - Farewell Letter

Dear Freecycle(TM) Alumnus,

Thank you for helping to make The Freecycle Network(TM) the special thing that it is.

Now that you have unsubscribed, please realize that it can take Yahoo Groups up to 3 days to process. We apologize for the delay. Trying to unsubscribe or switch to "special notices" or any other change generally delays the process even more (add a day for each additional change).

Best advice: grin and bear it and you'll be free soon to continue your life beyond our little community online. If there was something that we could have done to make your stay with us any better, please reply to this email and let us know. Your email will reach the group moderators.

May all your journeys be safe ones!

Your XXX Freecycle Moderators
XXX-owner@yahoogroups.com


 (C) 2003, The Freecycle Network(TM). All rights reserved. Freecycle and the Freecycle logo are trademarks of The Freecycle Network in the United States and/or other countries.

Example #2 - Farewell Letter

Dear Freecycle(TM) Alumnus!

We certainly hate to see you leave the group. Is there something we can do to change your mind?

If you could let us know the reason, maybe there's something we could do. If you were getting too much mail, we want to make sure you know that you have the option of getting the Digest version (which brings up to 25 posts in one email) or the "special notices" version which would allow you to just read the posts on the home page (instead of receiving individual messages).

If you would like to try one of those options, please rejoin and make the appropriate changes to your settings. If someone said something that did not agree with you, we would like to know about it. Perhaps there's a problem that needs to be resolved.

Or maybe you just didn't have time? We all seem to be so busy these days! If you'd like to come back to the group on "special notices" and just visit occasionally, you're more than welcome to do so.

Whatever the reason, we thank you for visiting us, and invite you back whenever you can stop by. The doors of Freecycle are always open to you!

Your XXX Freecycle Moderators XXX-owner@yahoogroups.com
To rejoin XXX Freecycle, follow this link:

http://groups.yahoo.com/group/Your-Group-URL


 (C) 2003, The Freecycle Network(TM). All rights reserved. Freecycle and the Freecycle logo are trademarks of The Freecycle Network in the United States and/or other countries.

Example #3 - Farewell Letter

Dear Freecycle(TM) Alumnus, We're sorry to see you leave. Thank you for having helped make The Freecycle Network(TM) the special thing that it is. We always wonder why people choose to leave the group. - Were you not sure what to give away?
- Did you think you had nothing more to give?
- Did you get frustrated?
- Were there too many emails? We would love to hear from you what reasons you have for leaving. If it is something that can be resolved to maintain your membership, we would be glad to have you back. For example, too many emails can be resolved by changing to Daily Digest from Individual Emails!! One email per day versus dozens!! Please email us at XXX-owner@yahoogroups.com and let us know what prompted your leaving the group. If we can help you solve it, we will. If not, your feedback is still valuable to us. Now that you have unsubscribed, please realize that it can take Yahoo Groups up to 3 days to process... our sincere apologies for the delay. May all your journeys be safe ones! Your XXX Freecycle Moderators
XXX-owner@yahoogroups.com 
(C) 2003, The Freecycle Network(TM). All rights reserved. Freecycle and the Freecycle logo are trademarks of The Freecycle Network in the United States and/or other countries.

Example #4 - Farewell Letter

I have received a request to unsubscribe you from the XXX Area Freecycle, so if you received this auto-response email, your request is complete. Please be aware that changes to your subscription, including un-subscribing, may take a day or two to go through the Yahoo system, so please be patient. Further attempts to unsubscribe may slow it down further. If you are un-subscribing because you were feeling a little overwhelmed by the number of emails, remember you can choose the "DAILY DIGEST" or "SPECIAL NOTICES" rather than receiving individual emails. "DAILY DIGEST" gives you one email with all the messages for that day, and "SPECIAL NOTICES" means you only receive administration notices via email. Then you can just read the group messages on the main web page. If you are leaving the group because you are moving away from the XXX area, please check www.Freecycle.org. You may find there is a group near your new home (or you may want to start a new group!) If you did not request to be unsubbed, it was probably done because your email was "bouncing", meaning that for some reason, your email was not being delivered to the email account that you designated when you joined. Usually, that's because your email box is full. Check it, empty it out, and feel free to rejoin. I hope you found the XXX Area Freecycle group useful. If there was a reason you found the group not to your satisfaction, please let us know so that we may improve our service. Thank You, Your XXX Freecycle Moderators 
(C) 2003, The Freecycle Network(TM). All rights reserved. Freecycle and the Freecycle logo are trademarks of The Freecycle Network in the United States and/or other countries.

(Courtesy of Barbara - Danville, Kentucky Freecycle Moderator - adapted/edited accordingly for use)

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