Difference between revisions of "Moderator Manual:Common Issues"

Revision as of 15:53, 5 November 2016

Common issues encountered by moderators

• ANIMAL POSTINGS. Posts for animal breeding or use as food are NOT allowed. Otherwise, this is a local decision.
• CHARITY ORGANIZATIONS. Charities must follow the same rules as individual members
• CROSS-POSTING. Posting the same thing on two or more Freecycle.org sites at the same time. Some groups try to control this and forbid cross posting, but it is almost impossible to enforce a no cross-posting rule for members who are not on moderation.
• EMAIL ADDRESS OR ID IS OFFENSIVE. Occasionally a member applies with an obnoxious screen name or address. It is okay to reject their membership and ask them to change to something more family-friendly. Just explain to them everything has to be appropriate for all ages.
• EMOTIONAL DETAILS. Posters do not have to justify any Wanted requests made, and sometimes it just needs to be stated that some posts are over the top. Click here for a sample notice.
• FREECYCLE.ORG IS NOT A CHARITY. Many members misunderstand our purpose. It is a recycling organization dedicated to keeping stuff out of the landfill by re homing it. Members may give their items to anyone they please. It is not based on who needs it most.
• GARAGE SALES, YARD SALES, and BOOT SALES. Members may post the free remainders from their garage sale if they don't include the time of the sale. The Sale itself cannot be advertised.
• IS A POST APPROPRIATE FOR FREECYCLE.ORG? This is NOT a required rule but a lot of groups use it to decide the answer. “Is it a tangible item that can be saved from the landfill?”
• MODS GROUP. A lot of groups have a Mods Group setup on Yahoo Groups for just the mods from their group. It is a good way to let the other mod/s know if you want a member to be kept on permanent moderation. You name it something like ModsofCleveland or BentonMods. You setup a database on the Mods group titled Moderated Members with the following categories ID, e-mail address, Date, Reason, Notes, by moderator, comments or whatever categories you think you will use. Then anyone you place on moderation you add them to the database so the other mod/s can see why they are on moderation and if it should be permanent or temporary.
• NO SHOWS. No shows are a problem throughout the worldwide Freecycle Network. Sadly, there are people who pounce on every item that looks remotely valuable and immediately send a quick "I'll take it" just to get dibs on being first. Click here for sample notices.
• RESELLING. It is required by TFN that intention to resell must be announced up front, either as a response to an Offer post or in the original Wanted post. See Reseller Guidelines for more information.
• SPAMMERS. Anyone sending a spam message to be posted on the group needs to be dealt with firmly. This includes sales people, social networking sites, etc. Any attempt to make a post that has nothing to do with the Freecycle.org purpose is spam. Sometimes good member’s email gets hacked and spam sent that appears to have come from them. If it is a regular member, you can act accordingly, by placing them back on moderation and writing them a letter about it. But if it is a new member who has just joined to send spam then go ahead and remove them from your group.
• STRANGE STUFF. Some medical supplies should be researched to determine if they need a prescription or are safe to pass on used. Anything that requires a prescription cannot be posted. Not a clue? Ask on the Modsquad.
• WEAPON. What is a weapon? Just use your good common sense. A gun is a weapon, a case knife is not..

Sample ADMINS

The admins/notices are one-time notes that you might send out on occasion to the whole group as a specific situation arises.

• No shows. Several admins regarding people not showing up when arranged.
• Resellers. Resellers must announce their intent to resell an item in responses to Offers and directly in Wanted postings. See the Reseller Guidelines for more information.
• Distribution of Software, CDs, DVDs, et al. Software and other forms of media fall under Copyright agreements. This message serves to clarify this group's stance on the distribution of software, CDs, DVDs, VHS tapes, recorded music, taped media and other printed materials via Freecycle.org®.
• When Members Solicit Sales in Response to a WANTED Post. Soliciting sales is not permitted on Freecycle.org® lists. This ADMIN is provided to address the group as a whole when members are attempting to solicit sales from other members who have requested items as a WANTED on local groups.

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For required files, please click here.
For suggested responses to inappropriate posts, please click here.