Difference between revisions of "Moderator Manual:Main Page"

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<big>'''[[Moderator_Manual:Coronavirus|Click here for coronavirus guidance for moderators]]'''</big> <br><br>
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'''The Moderator Manual has moved here: https://www.freecycle.org/pages/ModManual/ModResources'''</big><br><br>
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'''The Moderator Manual provides the required guidelines as well as additional support information for all Freecycle group moderators'''
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New to moderating? Need a refresher? Check out our [https://www.freecycle.org/pages/newmodorientation New Moderator Orientation page]
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= New Moderator Orientation =
 
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New to moderating? Need a refresher? Check out our [[New_Moderator_Orientation|New Moderator Orientation page]]
 
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Being a moderator is a small commitment which may take 15 or more minutes each day - a commitment you can share with others.
 
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The basics of the ‘job’ include:
 
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*Maintaining a positive, friendly, non-threatening relationship with other mods and members.
 
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*Approving pending members and pending posts within 24 hours and inquiries within 48 hours.
 
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*Being aware of the privileged position and taking great care not to take advantage of it.
 
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* Maintaining confidentiality of member information
 
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* Developing and maintaining knowledge of Freecycle rules and guidelines.
 
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*Being familiar with the Mod Manual and referring to it regularly. ‐ Joining regional and local mod squads.
 
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*Promoting your Freecycle group and representing Freecycle to the public in a manner that builds a positive reputation for Freecycle.
 
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*Performing other tasks as required.
 
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= Getting Immediate Help = <!--T:2-->
 
= Getting Immediate Help = <!--T:2-->
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*[https://www.freecycle.org/pages/ModManual/GOAs GOA contacts]-There is a Group Outreach and Assistance volunteer for each state/province/region.  Moderators can contact the appropriate volunteer for assistance.
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*[https://www.freecycle.org/pages/ModManual/FLC Moderator Discussion Groups]-Join an international discussion group to get in touch with other moderators.  Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
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*[[Moderator_Manual:How_to_Contact_Your_GOA|GOA contacts]]-There is a Group Outreach and Assistance volunteer for each state/province/region.  Moderators can contact the appropriate volunteer for assistance.
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*[https://www.freecycle.org/pages/volunteer Volunteer]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.
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*[[Moderator_Manual:Moderator_Discussion_Groups|Moderator Discussion Groups]]-Join an international discussion group to get in touch with other moderators.  Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
 
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*[https://freecycle.helpscoutdocs.com/article/84-useful-links Other Contacts]-a list of other useful moderator contacts
 
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*[[Volunteering|Volunteering]]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.
 
  
 
= Required Guidelines & Policies= <!--T:5-->
 
= Required Guidelines & Policies= <!--T:5-->
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* [[Guidelines and Disclaimer| Guidelines and Disclaimer]]
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* [https://www.freecycle.org/pages/guidelines#Freecycle%20Guidelines Guidelines and Disclaimer]
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* [[Moderators_and_Social_Media|Social Media Guidelines]]
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* [https://www.freecycle.org/pages/ModManual/SocialMedia Social Media Guidelines]
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* [[Moderator_Manual:Mod_trademark | Copyright and Trademark Policy]]
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* [https://www.freecycle.org/pages/guidelines#Trademark%20Guidelines Copyright and Trademark Policy]
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* [[Moderator_Manual:Mod_dos | Do's & Don'ts]]
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* [https://www.freecycle.org/pages/ModManual/Dos Do's & Don'ts]
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*[[Moderator_Manual:Moderator_ID_and_Email_Address | Moderator ID and email address]]
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* [https://www.freecycle.org/pages/ModManual/Promoting Promoting and Building Your Town Group]
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* [[Promoting_and_Building_Your_Group#Trademark_Guidelines_for_Promotional_Items_.28for_volunteers_of_approved_Freecycle_groups_only.29| Trademark Guidelines for Promotional Flyers and Brochures]]
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* [https://www.freecycle.org/pages/tos Freecycle's Terms of Service]
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* [http://www.freecycle.org/tos Freecycle's Terms of Service]
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* [https://www.freecycle.org/pages/Privacy Privacy Policy]
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* [http://www.freecycle.org/about/privacy Privacy Policy]
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* [https://www.freecycle.org/pages/ModManual/Welcome Welcome file with Group Guidelines & Disclaimer]
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* [[Moderator_Manual:Guidelines_and_Disclaimer_File|REQUIRED FILES - Group Guidelines & Disclaimer]]
 
  
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= Moderator Resources  = <!--T:6-->
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= [https://www.freecycle.org/pages/ModManual/ModResources Moderator Resources] = <!--T:6-->
  
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= For More Information =
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[[Moderator Resources|Click here for a variety of resources for moderators, including useful links and how to get help.]]
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*[https://www.freecycle.org/pages/ModManual/CommonIssues Common Issues Encountered by Moderators]
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*[https://www.freecycle.org/pages/glossary Acronyms/Glossary]  
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*[https://www.freecycle.org/pages/OrgChart Organizational Chart]
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=Files= <!--T:8-->
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*[https://www.freecycle.org/pages/ModManual/Pets Pets]
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'''In addition to the required file noted below, we've included a number of optional files for your potential use.'''<BR>
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*[https://www.freecycle.org/pages/ModManual/Spam Scams and spam]
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*[https://www.freecycle.org/pages/About#Leadership About the Leadership]
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*[https://www.freecycle.org/pages/ModManual/Recruiting Recruiting Co Mods or Stepping Down]
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* [[Moderator_Manual:Files etiquette|REQUIRED FILES - Group Guidelines and Disclaimer]]
 
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*[[Moderator_Manual:Guidelines_and_Disclaimer_File|FILES - Welcome file with Group Guidelines and Disclaimer]]
 
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* [[Moderator_Manual:Files flyers 02|FILES - Flyers Large]]
 
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* [[Moderator_Manual:Files flyers 03|FILES - Flyers Quarter Page Green]]
 
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* [[Moderator_Manual:Files flyers 01|FILES - Flyers 5x2 Generic]]
 
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* [[Moderator_Manual:Challenges|FILES - Ideas for Challenges]]
 
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*[[Moderator_Manual:Sample_notices_and_responses|Sample Notices and Responses]]
 
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= For More Information = <!--T:16-->
 
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* [[Moderator_Manual:Mod_oath | Moderator Oath]]
 
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*[[Philosophy_of_Freecycle.org|The philosophy of Freecycle.org]]
 
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*[[Glossary|Acronyms/Glossary]]  
 
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*[[Moderator_Manual:Mod orgchart|Organizational Chart]]
 
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*[[Pet_Moderator_Handbook|Pet Moderator Handbook]]
 
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*[[Spammers|What is a "Spammer"?]]
 
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*[[Staff|About the Leadership]]
 
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*[[Moderator_Manual:Recruiting_moderators|Recruiting Co Mods or Stepping Down]]
 
 
*[[Moderator_Manual:Data_Retention|Data retention]]
 
*[[Moderator_Manual:Data_Retention|Data retention]]
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*[[Moderators_and_Social_Media|Freecycle and Social Media]]
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*[https://www.freecycle.org/pages/ModManual/SocialMedia Freecycle and Facebook]
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Latest revision as of 16:32, 15 June 2021

Other languages:
English • ‎español • ‎français • ‎Türkçe


The Moderator Manual has moved here: https://www.freecycle.org/pages/ModManual/ModResources</big>

New to moderating? Need a refresher? Check out our New Moderator Orientation page

Getting Immediate Help

  • GOA contacts-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance.
  • Moderator Discussion Groups-Join an international discussion group to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
  • Volunteer-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.

Required Guidelines & Policies

Moderator Resources

For More Information

</small></small>

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