Revision as of 14:36, 2 May 2017

General Team Wikis Info (all teams access)

• How to help with the Freecycle Wiki
• Setting up your Freecycle.org email account
• GOA Members by Location
• Mentor Mod Directory
• Training module and How to use the Mod Tools
• Training workflow
• Recruiting new local moderators
• Do's and don't for team members
• Group Naming Conventions
• Explanation of the point-centered group concept
• List of all active Freecycle.org groups and link to the map

Tech issue reporting process for team members

• Member of IMOD/GOA/MM watch group reports a problem to the moderator, GOA/IMOD/MM refers member to myfreecyclesupport
• Mod discovers a problem, mod reports it to FIOD
• Mod tells GOA/MM there's a problem. If GOA/MM can't fix it, refer mod to Sitemodhelp
• Team member has a problem, team member reports it to TL. TL files a BT or asks Dona or Alison to file a BT.

For those filing BTs, here is a workflow chart for prioritizing issues.

Roles of Teams

We have a check and balance system to ensure that each team fulfills its duties to the groups while staying within boundaries of their role. If a TFN team member is on one of the groups without prior approval, the appropriate Team Lead will resolve the situation.

IMOD

IMOD team members may be on local groups using @freecycle.org addresses only. IMODs are not generally on groups with moderators except very briefly at GOA's request. Interimmod (Team Leaders only) is the only team with authority to remove moderators from groups, on request from GOA. Deron, the GOA Team Leader, the Outreach Coordinator and the Hub Coordinator may also remove moderators and will let Interimmod know.

IMODtrainer@freecycle.org is a placeholder email address for groups with mods who are self training using the training module. They are on the group for no more than two weeks.

MENTOR MOD

MM team members may be on local groups using @freecycle.org addresses only. Mentors may only join groups in their official capacity, and should leave groups in a timely manner. Mentors are on groups for holiday or vacation coverage, or for specific help as the GOA requests.

If a group has extended need for a mentor, GOA will evaluate whether it would be better served by IMOD. They may not join or rejoin using a personal address after leaving as an official Mentor, and may not stay on groups if they are no longer a member of the Mentor Mods team. GOAs should ensure they note the reason for a Mentor Mod being on a group in Group Admin.

MentorMod̊freecycle.org is a placeholder email address for groups with mods who have requested help using the training module. They are on the group for no more than two weeks.

GOAs

GOAs should not be on any local groups (MyF or YG) except when a group is turned over to them by IMOD watch. They may only be on these groups using the GOA official @freecycle.org email address only and not a personal address. In this capacity, they may approve messages (often because it was flagged with a hot word), respond to emails, and remove spam. They should be sending recruitment ADMINs on a regular basis to find new mods.

INFO team

There are several members of the Info Team.

infocoordinator@freecycle.org has a wide variety of responsibilities, including helping to co-ordinate spam/scam complaints and technical inquiries from moderators and members.The person in this role is the 'official mouthpiece' of Freecycle on the FIOD discussion group and provides regular (weekly) reports to members.

SiteModHelp@freecycle.org helps troubleshoot technical problems on groups. Where a volunteer needs to enter a group to troubleshoot an issue in this capacity, permission is sought from the state/regional GOA first.

spamcontrol̊freecycle.org removes spam and scammers. This volunteer is not expected to need to join any local groups.

help@freecycle.org assists members with their inquiries and forwards emails to the regional/state GOA. This volunteer is not expected to need to join any local groups.

NGA Team

NGAs are responsible for new applications for groups and will work with GOA to establish whether a new group is required and to set up the group. They use NGA1@freecycle.org, NGA2@freecycle.org, etc to email potential mods and other team members. NGAs use their personal IDs in GA like the GOAs do. Once the group is fully established and a local moderator or member of the IMOD team are on the group, this volunteer should leave the group.

Programmers

Programmers--Steev Hise manages the site and has other help. Sometimes they join local groups to troubleshoot technical problems. It is unusual for them to be on a group for longer than 24 hours.